Data deletion — IVF 2.0

Last updated: 4 November 2026

You can ask us at any time to delete the personal data we hold about you. This page explains how. It applies to data IVF 2.0 Limited controls (see our Privacy Policy); patients should ask their clinic, which controls clinical data.

1. How to ask

Send an e-mail to contact@ivf20.com with the subject “Data deletion request” and tell us:

your name and the e-mail address and/or WhatsApp number you used with us;
your clinic or company, if any;
whether you want everything deleted or only some data (for example, only your WhatsApp conversation or marketing e-mails).

If you have an IRIS account you can also ask from your profile or through a support ticket. We may ask you to confirm the request from the same e-mail address or WhatsApp number, so nobody else can delete your data.

2. WhatsApp and Facebook data

Our Meta app (“IVF 2.0”) uses the WhatsApp Business Platform only to send and receive WhatsApp messages with clinics and contacts; it does not use Facebook Login and does not read your Facebook profile.

To stop receiving messages right away, reply STOP or BAJA in the WhatsApp chat with IVF 2.0.
To have your WhatsApp number, consent records and conversation deleted from our systems, send the request above including the number.
Copies kept by Meta on its own servers and on your phone are handled by WhatsApp under its own terms; you can delete the chat in the app.

3. What happens next

We confirm receipt within 3 business days and complete the deletion within one month (we tell you if it takes longer and why).
We delete or anonymise your contact details, preferences, consents, conversations and account, and stop all messages to you.
Some records must be kept by law even after a deletion request — invoices and payment records (6 years for UK tax rules), signed contracts, and complaint or vigilance records of medical device software. We keep only what is required, restrict access to it and delete it when the period ends.
We tell you when it is done. You can always ask the UK Information Commissioner’s Office or your local data protection authority if you are not satisfied.

1. How to ask

Send an e-mail to contact@ivf20.com with the subject “Data deletion request” and tell us:

your name and the e-mail address and/or WhatsApp number you used with us;
your clinic or company, if any;
whether you want everything deleted or only some data (for example, only your WhatsApp conversation or marketing e-mails).

2. WhatsApp and Facebook data

To stop receiving messages right away, reply STOP or BAJA in the WhatsApp chat with IVF 2.0.
To have your WhatsApp number, consent records and conversation deleted from our systems, send the request above including the number.
Copies kept by Meta on its own servers and on your phone are handled by WhatsApp under its own terms; you can delete the chat in the app.

3. What happens next

We confirm receipt within 3 business days and complete the deletion within one month (we tell you if it takes longer and why).
We delete or anonymise your contact details, preferences, consents, conversations and account, and stop all messages to you.
Some records must be kept by law even after a deletion request — invoices and payment records (6 years for UK tax rules), signed contracts, and complaint or vigilance records of medical device software. We keep only what is required, restrict access to it and delete it when the period ends.
We tell you when it is done. You can always ask the UK Information Commissioner’s Office or your local data protection authority if you are not satisfied.